Coronavirus & COVID-19

With growing concerns around the COVID-19 coronavirus in the UK, we at Medbelle want to be prepared and proactive in limiting the risk of exposure to our patients, surgeons and staff.

Coronavirus & COVID-19

UPDATED ON 1OTH DECEMBER 2020

Covid-19 and it has impacted all of us in the healthcare system and it may continue until late next year at least, so we’re taking this month by month. Rest assured that we are liaising with our hospitals and surgeons every day about available theatre capacity so we can provide our patients with a surgery date option. We’ve already made really good progress with our waitlist so far and will continue working through this on a month-to-month basis.

The great thing about being on our waitlist is that you have your Patient Care Adviser championing for you every step of the way. You can confidently know that your Patient Care Adviser is constantly ensuring that you are their highest priority and that we are actively looking for a date for your procedure.

Will a local lockdown affect your ability to have a consultation?

The great news is that consultations are still going ahead as planned, however, if your local area is affected by a lockdown, not to worry as we have our very own Medbelle video platform. The video consultation takes place exactly the same as a face-to-face consultation, just from the comfort of your own home. We successfully used this when the first lockdown took place and we are able to easily switch to this at any point when travelling is not possible.

Will a local lockdown affect your ability to have your procedure?

Surgeries are going ahead as planned as travel for this is still possible. While areas across the UK are entering varying lockdowns we are seeing more and more people having to self-isolate, so if you are booked in for your procedure, it should not be too hard to self-isolate in the days leading up to your procedure. Of course, if there are changes your Patient Care Adviser will be the first to let you know and will talk you through the next steps.

The best advice we can provide you at this stage is for you to do your best to accept this new way of doing things and try not to let it stress you out.

Your Patient Care Adviser is here to make sure that you are being taken care of, as we adapt to this new way of life. We’ll take it one month at a time, together. As always, we are here to answer your questions and support you on your journey.

Thank you for your continued patience and understanding,

Medbelle

UPDATED ON 26 MARCH 2020

Please rest assured that we have a dedicated team in charge of keeping in contact with our clinics and hospitals.

This information is then given to our Patient Care Advisers to ensure they are kept up to date on the latest developments regarding the healthcare challenges bound to arise in a situation like this.

In an effort to stop the spread of coronavirus (COVID-19) in whatever way we can, we are no longer offering face-to-face consultations with our surgeons.

All Medbelle consultations will be held virtually via video call as of 23 March 2020.

Any patient with a prescheduled appointment is currently being offered to move to a virtual consultation or helped to reschedule to a later date.

We take pride in our network of clinics and hospitals across the UK, and we are confident in their ability to deal with the challenges as they arise in the coming weeks.

Each and every one of our locations is following the strict guidance set by Public Health England and Wales and taking all necessary measures to protect the staff, patients, as well as members of the public.

As Medbelle is a healthcare company, we do expect some level of disruption to our usual schedule of appointments in the near future.

The operating theatres and recovery rooms we would normally occupy may be needed at a moments notice to treat critically ill coronavirus patients.

Should there be any disruption to appointments, we will contact all patients directly to reschedule or change to a virtual consultation where possible.

This is an evolving situation for everyone involved in healthcare, including Medbelle. We will update this post with any changes as they happen.

In the meantime, if you have any questions, please do reach out via your Patient Care Adviser, email us at care@medbelle.com or call the Medbelle office on 020 3411 9171.

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