Patient Care Adviser
Katie is from Cork in Ireland and has been at Medbelle since 2020. As a Patient Care Adviser, Katie supports patients throughout their treatment journey. She is committed to providing informed advice and guidance and ensuring all patients are confident in their decision to have surgery. In her spare time, Katie volunteers at a local sexual violence awareness charity.
- Guide patients through their surgical journey from the first call until recovery giving patients personalised one to one support
- Provide high quality treatment knowledge and trusted resources ensuring all patients are informed on all aspects of their care
- Schedule consultations between the patient and their surgeon removing the stress and hassle from the patient
- Coordinate patients’ surgery allowing patients to concentrate on their recovery
- Be the patient's point of contact throughout their journey giving the patients reassurance and constant support from start to finish
Katie's own words
Which aspects of your role do you find most fulfilling?
"One of my favourite things about being a patient care advisor is being there for patients throughout the whole process. From the initial enquiry, to the day of treatment, and during the recovery period, we keep in touch and organise everything, as well as being there to answer any questions or help with any concerns. Surgery can be a life changing experience and another thing I love is talking to patients who are really happy with the results and feel that having their procedure improved their confidence and quality of life. I’m also very lucky to work with great colleagues who are passionate about making sure patients have the best surgical journey possible."
Your best memory with a patient
"One of my patients had a consultation with a surgeon and decided to take some time to think things over. A few months later, she came back to me interested in moving ahead with her breast reduction surgery as she was feeling prepared and ready. After her procedure, she said that her life had been changed and all her discomfort was gone, and she was so glad she had moved ahead with the procedure. It was really nice to be part of this journey for the patient."
If there was one thing you wish everyone knew
"Aftercare is a really important part of the surgical journey so its always important to attend your follow up appointments, wear any surgical garments you may need, and take the time off to recover."
One piece of advice you would give patients looking into cosmetic surgery
"Always prepare some questions for your consultation and ask everything, even if it doesn't seem important. It's essential you feel 100% prepared ahead of your surgery so use this as an opportunity to ask everything and get as much information as possible."
"I'm a trained soprano but for a while I was also in a 90s cover band."
''Katie, has been incredibly supportive the whole way through and organised absolutely everything for me'' ''Katie who was amazing throughout my journey, she helped with everything that I needed, answered all my question and keep in touch after surgery to find out how I was doing, she even sent me a gift pack! which was a nice gesture.'' ''Medbelle were so helpful in listening to my concerns, placing Katie to look after me and talk me through everything. She was incredibly considerate and attentive.''
Louisa from Kent
"Fantastic service all the way through! I was booked for a breast reduction and lift - my coordinator, Katie, has been incredibly supportive the whole way through and organised absolutely everything for me. I had my procedure a fortnight ago and already feel how much my life has changed. Brilliant service all round. Thank you Medbelle! "
Samantha from Bolton
"Medbelle were so helpful in listening to my concerns, placing Katie to look after me and talk me through everything. She was incredibly considerate and attentive. They put me in touch with a very organised, well-reviewed and helpful team at Hopwood Grange."
Sam from Wolverhampton
Last year I chose Medbelle for my breast surgery… right from the start they have been nothing but amazing! Katie, who has looked after me and sorted out all my appointments etc is a credit to Medbelle and I wish her all the success in her new role. Mr Barnes who I chose to have the surgery has been incredible and my recovery has been so quick! Everything throughout my whole experience has been so professional and I would 100% recommend to anyone! Thank you again to Katie, Mr Barnes and all their team!
Tallulah from Manchester