Julia

Julia has always been very focused on providing the highest quality care and implementing process improvement. Moving from New Zealand, she joined Medbelle in 2020 and brought a wealth of experience in providing the best patient-centred care. Julia related strongly to the company's goal of revolutionising healthcare and with her leadership experience, project management and patient care experience at a dental healthcare provider she provides a great deal of knowledge and support to her orthopaedics team at Medbelle.

• Helping the Patient Care Advisers support their patients ensuring a positive patient experience throughout
• Guarantee the quality of care provided remains a high standard for every patient
• Liaising with other departments to facilitate smooth operations to ensure a stress-free patient experience
• Creating an open learning environment, so Patient Care Advisers continue to provide the most up to date high-quality information and guidance
• Identify training needs and provide coaching to make sure patients receive a continuously improving high standard of care and support

What aspects of your role do you find most fulfilling?

I have had many experiences with the healthcare industry, both for myself and for friends and family, and it, unfortunately, hasn't always been the easiest journey. For me, the best part of my job is being able to support my fantastic team of Patient Care Advisers to provide the level of care that I would want my mum or best friend to have. I love that my job connects me with patients, and challenges the industry as a whole, to bring a higher standard of care for every patient.

Best memory with a patient.

I supported a patient through an arthroscopic procedure on his knee after he experienced an accident, which meant he was not able to work. He was always such a pleasure to speak with, and even though he was in significant pain, we always were able to have a laugh together as I guided him through his procedure with one of our excellent surgeons. He is now completely recovered, back to work as normal, and I know I will never forget his sense of humour!

One thing you wish everyone knew

Just because something looks like a good deal, doesn't mean that it is - cutting corners with surgery will only bring you additional complications further down the line.

One piece of advice you would give patients looking into orthopaedic surgery

Any type of surgery is a big commitment, and deciding on what procedure is the right one for you takes time, and careful consideration. Make sure you do your research and try to understand what your surgeon is explaining to you about the results that can be achieved from your procedure. It is your body, and your choice - we are just here to guide you!

Other interests

I love classical music, and I trained as an opera singer!

Julia's reviews