What motivated you to join Medbelle and the healthcare industry in general?
I was working in fintech, and during summer, I took the time to figure out what drives and motivates me. I’m into biohacking, yoga, and wellness, and I realised that I wanted to go into healthcare as I wanted to help others take control of their health so they can live long, healthy and happy lives. This then motivated me to change careers as my current role did not align with my goals. Through the interview process and talking to Dani and Leander, the founders, I began to understand the vision and thought it sounded great. The fact Medbelle is coming in and being a proverbial disruption to a market in a positive way was very exciting for me. I like the people, I like the vision and the purpose and my ideals aligned, so the decision was easy for me.
What is it about your job role as a business analyst that gets you excited and out of bed?
I really liked the role and communicating with people. I enjoy data and I’m a native with numbers and IT systems. I am also interested in discovering things through reports and being able to feed that information back to people. My previous roles in data management, you have a lot of access to the whole company and you really learn from everyone and get to communicate with all types of people. It’s high impact work and the stakes are usually high, which pushes me. It’s an exciting time in Medbelle. The potential for analysis to improve the patient story from start to finish is incredible. We can use what we have learnt to improve people’s lives, which drives me.
If there was one thing you wish everyone knew?
Communication is the most important factor, this is definitely true in the field of analytics. Yes, the job is about numbers, but in the end, you have to communicate data and often to non-technically minded people. I have come across this with myself, sometimes I can be technical and not empathetic enough and people shut off. How much impact communication can have is something we should always be thinking about.
What does the future of healthcare look like to you?
My introduction to Medbelle’s vision has really helped me understand the future of healthcare. Value-based healthcare is the future and the systems at present are not built to provide this to the number of people going through the healthcare system. I thought about a friend who told me about their experience when they were interning at a hospital. A doctor was giving a patient their cancer diagnosis and the patient was obviously distressed and the doctor showed no care and basically said to the patient they don’t have time to comfort them. I think empathy is at the route and being able to give doctors, surgeons, nurses etc the time and energy they need to do their best for patients. We can do that by digitisation and updating outdated processes. It needs to be sustainable and the relationships within the patient journey need to be smooth, empathetic and provide the highest levels of care.
Best memory within the industry
I worked in customer care environments, and it was always about helping others, working alongside people who had a stake in making the best decision. I’ve always found communicating and talking to people to be the most rewarding thing in my life and work-life.
