1. Privacy and Cookies Policy

  1. This website is brought to you by MB Global Health Ltd, trading as MedBelle. We take the privacy of our website users very seriously. We ask that you read this Privacy and Cookies Policy ('the Policy') carefully as it contains important information about how we will use your personal data.
  2. For the purposes of the Data Protection Act 1998, MB Global Health Ltd, trading as MedBelle ('we' or 'us') is the 'data controller' (i.e. the company who is responsible for, and controls the processing of, your personal data).

2. Personal data we may collect about you

  1. We may obtain personal data and sensitive personal data about you such as your name, address, date of birth, details of medical conditions and medical treatment and surgical requirements, details of insurance whenever you complete an online form.
  2. For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services). We will also obtain sensitive personal data about you if you volunteer it during the completion of an online form such as our 'Request a Consultation' form. If you volunteer such information, you will be consenting to our processing it for the purpose of adding your details to our databases, analysing your required treatment/surgery, contacting you for a telephone consultation and matching your requirements with one or more consultant/s ('Consultant/s').
  3. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'use of cookies' below.
  4. Occasionally we may receive information about you from other sources (such as consultants etc.) which we will add to the information which we already hold about you in order to help us provide services to you and effectively administer those services.

3. How we use your personal data

  1. We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
  2. Helping us identify you and any accounts you hold with us
  3. Administration and administering of services to you including arranging initial consultations and contact with consultant/s.
  4. Analysis in order to match your treatment requirements with one or more consultant/s
  5. Research, statistical analysis and behavioural analysis
  6. Customer profiling and analysing your purchasing preferences
  7. Marketing—see ' Marketing and opting out' below
  8. Fraud prevention and detection
  9. Billing and order fulfilment
  10. Customising this website and its content to your particular preferences
  11. To notify you of any changes to this website or to our services which may affect you
  12. Improving our services

4. Marketing and opting out

  1. Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax and email about products, services and promotions which may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights' below.
  2. We may also share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, SMS, text/picture/video message, fax and email about products, services, promotions, special offers and charitable causes) which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights' below.

5. Disclosure of your personal data

  1. We may disclose your personal data (and in some instances your sensitive personal data) to:
  2. Other companies within our group
    1. Our agents and service providers (e.g. providers of web hosting or maintenance services)
  3. Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  4. Our business partners in accordance with the ' Marketing and opting out' section above
  5. Consultants, insurers and hospital providers

6. Keeping your data secure

  1. We will use technical and organisational measures to safeguard your personal data, for example:
  2. Access to your account is controlled by password and username which are unique to you
  3. We store your personal data on secure servers
  4. Payment details are encrypted using SSL technology
  5. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

7. Monitoring

We may monitor and record communications with you such as telephone conversations and emails for the purpose of quality assurance, training, fraud prevention and compliance).

8. Information about other individuals

  1. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
  2. Give consent on his/her behalf to the processing of his or her personal data
  3. Receive on his/her behalf any data protection notices
  4. Give consent to the transfer of his/her personal data abroad
  5. Give consent to the processing of his or her name, address, date of birth, health information etc.

9. Use of cookies

  1. A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices such as action tags, Local Shared Objects, single-pixel gifs on this website to:
  2. recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)
  3. obtain information about your preferences, online movements and use of the internet
  4. carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests
  5. target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
  6. make your online experience more efficient and enjoyable
  7. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.
  8. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

10. Consent— (notification on home page)

There is a notice on our home page which describes how we use cookies and which also provides a link to our Privacy Policy. If you use this website after this notification has been displayed to you we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy.

11. Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example e.g. Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of cookies The table below is designed to provide more information about the cookies we use and why:

Name of CookiePurpose for the cookie
Google AnalyticsThis is a web analytics service provided by Google, Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.)
MedBelle UserThis cookie allows us to store your session, which enables you to stay logged in without having to enter your username and password every time you open a new page.

12. How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

13. Transfers of data out of the EEA

We may need to transfer your personal data to the USA or Canada (all of which are located outside the European Economic Area) for the purpose of running our software. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

14. Your rights

  1. You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
  2. Put your request in writing
  3. Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)
  4. Attach a cheque in the amount of £10 made payable to MB Global Health Ltd
  5. Specify the personal data you want access to, including any reference numbers where applicable.
  6. You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
  7. Put your request in writing
  8. Provide us with enough information to identify you (e.g. username, registration details)
  9. Specify the information that is incorrect and what it should be replaced with.
  10. You also have the right to ask us to stop processing your personal data for direct marketing purposes If you wish to exercise this right you should:
  11. Put your request in writing (an email sent to admin@medbelle.com with a header that says 'Unsubscribe' is acceptable)
  12. Provide us with enough information to identify you (e.g. username, registration details)
  13. if your objection is not to direct marketing in general, but to direct marketing by a particular channel e.g. email or telephone, please specify the channel you are objecting to.

14. Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@medbelle.com or you can write to us at 40 Bloomsbury Way, London WC1A 2SE or call us on +44 (0) 2033 933 092. Our registered office is Mae House, Marlborough Business Centre, George Lane, London E18 1AD

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.