Maya Jouni

Medbelle positionSenior Patient Experience Manager
Maya Jouni


Maya is our Senior Patient Experience Manager and has been with Medbelle since 2021. Originally from Beirut, Lebanon, Maya has since made Berlin her home, relocating for her role with the company. Maya has over a decade of experience in customer service and management, making her the perfect candidate to support patients throughout their treatment journey.


  • Overview of the range of interactions that the patients have with Medbelle.
  • Continuously enhance the patient’s experience with an aim to move towards the best patient-centred care.
  • Implement strategies for the Patient Care department that drive and support the patient experience improvement initiatives.
  • Manage patients’ complications and analyse customer satisfaction to track and monitor performance trends.


BS in Business Management and an MBA degree.

Work Experience

13 years of experience in Patient Care before joining Medbelle as the Senior Patient Experience Manager

Maya in her own words

Other Interests

When she’s not working, she spends her time drawing fashion figurines.

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