If your care was arranged through Medbelle and has not yet taken place, you should already have received direct communication from us.

Unfortunately, upcoming Medbelle-funded procedures and services have been cancelled as part of the wind-down. Where possible, we are encouraging patients who still wish to proceed with treatment to contact their surgeon and hospital directly to explore self-pay options.

If your treatment was already scheduled, we are also asking hospitals and hospital groups whether they may be able to keep the same date where feasible, although this cannot be guaranteed.

If your upcoming appointment was due to be funded by a Third-Party Payer (such as a corporate health funder, case management provider, or insurer), your funder has been made aware of the current situation, and you should please reach out to them directly to reschedule your care.

If you have already undergone treatment arranged through Medbelle, your surgeon remains responsible for your clinical care, including advice about your recovery, follow-up appointments, and any complications.

If you already have a routine follow-up appointment booked with your surgeon, our current expectation is that it should still go ahead unless your surgeon's practice or hospital tells you otherwise.

If you have a medical concern or think something is not right with your recovery, please contact your surgeon or hospital directly in the first instance. If you need urgent medical advice, contact NHS 111. In an emergency, call 999.

If your treatment was funded by a Third-Party Payer (such as a corporate health funder, case management provider, or insurer), please reach out to your funder directly to ensure funding for any further services can be arranged under your policy.

Some patients' treatment arrangements include physiotherapy, basic aids, dressings, imaging, or other post-operative support. This varies from case to case and depends on the patient's treatment documents and funding route.

If you already have physiotherapy or another aftercare service booked, please check directly with the provider whether it is still going ahead.

If you are asked to pay directly for care that would otherwise have been included in your Medbelle treatment package or aftercare policy, Medbelle cannot currently guarantee payment or reimbursement. If you choose to pay for that care yourself, you may be able to submit a claim in the formal liquidation process for those costs if they relate to your existing Medbelle arrangements, but any recovery would depend on the outcome of that process and cannot be guaranteed.

If you do incur costs directly, please keep all invoices, receipts, and related correspondence.

If your care was funded by a Third-Party Payer (such as a corporate health funder, case management provider, or insurer), please reach out to your funder directly for further support under your policy.

Please contact your surgeon or hospital directly in the first instance. They remain responsible for your clinical assessment and advice.

If your surgeon believes you need further appointments, tests, treatment, or in some cases further surgery because of a complication, they should continue to guide you clinically. However, we cannot currently guarantee the funding route for all resulting care.

Please do not delay seeking clinical advice because of uncertainty about funding.

If you recently signed up with Medbelle but had not yet booked treatment or services, we are sorry to say that we can no longer support you with arranging your care.

If you still wish to proceed with private treatment, we would recommend contacting your preferred hospital or surgeon directly to explore booking as a self-funding patient.

We know this situation creates real uncertainty for providers and practice teams, and we are very grateful for the care you have provided to Medbelle patients.

If you are already supporting a Medbelle patient, please continue to submit invoices and keep full records of care provided, invoices issued, and any relevant supporting documentation.

If you have already received direct communications from Medbelle about invoices, aftercare, or next steps, please continue to follow that guidance. Further formal communications will follow as the liquidation process progresses.

Thank you for the support many hospitals and hospital teams have already shown to patients during this period.

Where possible, we are asking hospitals to help reduce disruption for patients who were already scheduled, including by considering whether they may be able to continue directly as self-pay patients and, where feasible, whether existing pricing can be honoured. Any such support is entirely at each hospital's discretion.

We are contacting referral partners directly where relevant.

At this stage, no new referrals should be sent to Medbelle. For patients already referred, we are reviewing each case and contacting affected patients directly where appropriate.

We will continue to share updates as we are able. However, because this situation is being managed very abruptly and at high volume, our response times may be slower than usual.

We are very sorry for this and appreciate your understanding.