An Introduction to Medbelle for Referred Patients
In this guide, we'll introduce you to Medbelle, explain why your surgeon has chosen to refer you to us and provide an overview of what to expect during your journey with us.
Written by Chloe Gale
Medical Review by Medical Quality Officer, David Jones , MPharm
Published: Tuesday, 3 October 2023
Welcome to Medbelle. In this guide, we'll introduce you to Medbelle, explain why your surgeon has chosen to refer you to us and provide an overview of what to expect during your journey with us.
Who We Are and What We Do
At Medbelle, we are dedicated to ensuring every patient receives the best possible care tailored to their unique needs. Our mission is to make high-quality healthcare accessible, efficient, and patient-centric.
Our website, medbelle.com, is a valuable resource where you can learn more about our services, our team of experts, and the treatments we offer. Here, you can also explore patient testimonials and gain a deeper understanding of our commitment to your well-being. We believe healthcare should be simple, allowing you to focus on your care and recovery.
Why Your Surgeon Chose Medbelle
Your surgeon has referred you to Medbelle because we share a common goal: your health and recovery. Surgeons partner with us because they trust our expertise, dedication to patient care, and commitment to excellence in all treatments.
The Medbelle Care Programme
One of the key benefits of choosing Medbelle is our exclusive Medbelle Care Programme. This comprehensive programme is designed to support you at every stage of your treatment journey.
Medbelle’s mission is not only to provide patients with a simplified and seamless journey but to ensure they feel they are receiving the best-in-class service and experience. To that end, we have developed the Medbelle Care Programme administered with Bupa.
Our Medbelle Care Programme is a benefits programme that supports patients through their entire private care experience. The Medbelle Care Programme entitles patients to:
- Medbelle’s dedicated Patient Care service
- One-year membership to a virtual GP platform
- Access to Bupa-approved hospitals and surgeons across the country
- Transparent pricing for further care and favourable rates for future surgeries
Learn more about the Medbelle Care Programme here.
The Patient Care Adviser
One-year membership to a virtual GP platform
Transparent pricing and favourable rates
Finance and Payment Options
We understand that managing the financial aspect of healthcare can be a concern. Medbelle offers a finance option to make your treatment financially manageable. Should this be something you wish to explore, you can discuss this with your Patient Care Adviser (PCA). Your PCA will be able to talk you through deposits, payments and all the T&Cs surrounding paying for your treatment.
Credit/debit card payments or bank transfer
Medbelle finance option
Some treatments require physiotherapy to support recovery and optimise the surgical results. If you require prehabilitation physiotherapy or post-operative physiotherapy, we can arrange this for you, or you can choose to arrange it independently. The cost can be included in your treatment plan, providing convenience and peace of mind.
Before your surgery, we'll ensure you are well-prepared physically and mentally. We'll guide you on what to expect pre-surgery and answer any questions you may have. We’re here to book all your appointments and support you in any way we can. There may be a few instances where you must speak to the hospital directly, but you’ll be made aware of these circumstances.
Recovery doesn't end in the operating room. Our commitment to your well-being extends into the post-surgery phase, and we’ll be with you until your surgeon discharges you. We'll provide the necessary support and guidance to ensure a smooth and successful recovery, including physiotherapy and follow-up appointment scheduling.
Frequently Asked Questions
We understand that you may have questions about your journey with Medbelle. Our FAQs section addresses common concerns and clarifies various aspects of your treatment.
How does Bupa administer the Medbelle Care Programme?
My surgeon didn’t mention Medbelle in the consultation.
Can I arrange my own physiotherapy?
Can I take out finance?
Terms and Conditions, Aftercare, and Transparency
At Medbelle, transparency is paramount. Your Patient Care Adviser can discuss all terms and conditions with you and outline the details of your treatment plan and aftercare. We are committed to delivering what we promise, and our terms and conditions reflect this commitment.
What to Expect from Your Initial Call with a Patient Care Adviser
Your journey with Medbelle begins with a call from one of our Patient Care Advisers following a referral from your surgeon. They will guide you through the process, answer your questions, and provide the information you need to proceed confidently. They’ll discuss with you where you are currently in your treatment journey, including whether you require an appointment booking, scans to be taken or physiotherapy booked. This is the perfect time to ask any questions you may have.
If you have already had a consultation with your surgeon, your Patient Care Adviser will confirm your details and the treatment plan with you during your initial call. Typically, this will include:
- Your full name
- GP details
- Treatment to be performed
- Location of procedure
- Number of nights stay in hospital
- Physiotherapy plans (if required)
- How you wish to fund your procedure
- Chaperone support from the hospital
- Follow up appointments
- Nominated person's contact information
Ensuring everything is accurate before you receive your treatment offer is paramount; please rest assured, this is why we confirm all the details with you. In the unlikely case of any discrepancies, we will address them directly with your surgeon to ensure your treatment meets your expectations.
Handling Discrepancies in your Treatment Plan
Occasionally, there may be discrepancies between your initial consultation and treatment plan; this is because the surgeon will have factored in all necessary aspects of your care and created a bespoke plan that addresses your personal requirements. Rest assured, this is why we confirm all the details with you. If any discrepancies arise, we will address them directly with your surgeon to ensure your treatment meets your expectations.
Meet the Team
We are here to support you every step of the way, from your referral to your full recovery and beyond. Your health and well-being are our top priorities, and we look forward to supporting your orthopaedic journey with Medbelle.
Jack | Patient Care Adviser
Jack comes from Whanganui, New Zealand, but has since moved over to Europe nearly a year ago. He has been with Medbelle since 2021. He has previous experience working in New Zealand’s correctional facilities, assisting with checks for those working with vulnerable members of the public such as the elderly or children. He combines his natural ability to provide outstanding customer service with empathy, compassion and professionalism to help patients at Medbelle.
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Beth | Patient Care Adviser
Beth originally hails from Minnesota, USA, where she trained to be a nurse and spent many years bedside nursing in adult and pediatric cardiac care.
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Grace R | Patient Care Adviser
Grace R is originally from Toronto, Canada, where she trained to be a nurse. Her role now as a Patient Care Adviser means she’s able to support patients throughout each stage of their care
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