Medbelle's Patient Care Team
The Patient Care Team provide unparalleled support to patient from the initial enquiry or referral right through to their discharge and aftercare.
The Patient Care Team provide patients with unparalleled support from initial enquiry or referral right through to their postoperative care. They are on hand to answer questions, relay all information from the surgeon and ensure the patient feels supported in all aspects of their treatment.
Meet the team
Patient Experience Management
The Patient Experience Management team are responsible for supporting patients should there ever be an instance of complaint. They are there to listen to the patient's feedback and respond in a timely manner. Providing the patients with this service can help the patient feel heard and supported and reduce the risk of escalating issues.
What our patients say about the team
John's hip replacement
"From beginning to end, Medbelle have been excellent. Information has been provided fully and promptly, and any problems such as incorrect invoicing (from the Hospital) dealt with swiftly and efficiently. My personal care adviser was Kurt Farrell McKinley who has been great - always helpful - and who phoned me several times after the surgery to check on my progress.
The surgery provided was for a total hip replacement under Mr Ashwin Unnithan, and he too, exceeded all my expectations...after six weeks, I`m back to normal.
I would be very happy to use Medbelle again and would recommend them to anyone."
Marissa's procedure
"Excellent service, the aftercare and support from Bethany was reliable and consistent, and she made every effort to see that my recovery was progressing well. She even listed valuable points to ask my consultant. I found this very enlightening. It has been very reassuring to have this kind of support all the way through. My consultant, Mr Carmichael, was also excellent; I could not have had better care. In all, my experience with Medbelle has been first class, and I would highly recommend it."
Sarah's knee surgery
"I was most impressed with the service provided by Medbelle and have recommended them to anyone who is willing to listen! They took control of everything, and it made the experience totally stress-free. Pat O was so friendly and empathetic and a total pleasure to deal with. The whole journey was personalised and exceeded my expectations. The surgeon, Mr Christopher Bailey, was excellent, and my knee is as good as new. I am delighted that Medbelle was recommended to me by Scan.com (also an excellent service). Everyone demonstrated total professionalism and offered a very friendly and supportive service. Thank you, Medbelle!"
Jackie's total knee replacement surgery
"Excellent customer care and communication throughout - the whole procedure was fantastic from start to finish - from Grace at Medbelle keeping me informed and checking all was ok - to Mr Peter Thompson, who carried out the knee replacement.
This is the second TKR I have had and this was more straightforward than going straight to the provider."
Patient Care articles and interviews
An Interview with Head of Pathways, Sarah O'Connell-Block
An interview with Head of Patient Pathways, Sarah O'Connell-Block, an integral part of the Medbelle team whose upheld our values & vision since their inception
An Introduction to Medbelle for Referred Patients
In this guide, we'll introduce you to Medbelle, explain why your surgeon has chosen to refer you to us and provide an overview of what to expect during your journey with us.
What are PROMs and how do they improve care?
Before and after surgery, Medbelle asks patients to fill out simple PROMs questionnaires. This feedback can help improve healthcare, predict population risk factors, and guide surgeons
Maya's Interview: The Patient Experience & Mental Health
We speak to Maya, our Patient Experience Manager about how she is delivering our mission & looking after the mental health of our patients
