Discover more about our mission and the people changing the way we all access healthcare.
The Patient Care Team
The Patient Care Advisers are dedicated to providing the highest quality of care and personalised one-to-one support to all patients. It is the largest department within the company. Each patient receives their own personal Patient Care Adviser who is with them from their initial enquiry right through to their recovery period. They are on-hand to answer any questions or concerns, arrange all necessary appointments and provide the patient with all the relevant information regarding their treatment. This one-to-one guidance gives the patients continuous support throughout their journey.
Our authors are responsible for writing and reviewing all medical content on our website, in the patient brochures and in all treatment-related emails. They ensure we stay up to date up all medical advancements and that we produce material that is educational, informative and digestible. Each one has medical training and are certified within their field.
All our surgeons are highly qualified and experienced within their speciality, be it, orthopaedics, ophthalmology, cosmetic. It’s important that our surgeons are registered with leading associations, such as the British Association of Aesthetic Plastic Surgeons and British Association of Plastic, Reconstructive and Aesthetic Surgeons.
The surgeons are all vetted to ensure not only the best quality of treatment for patients but in their care and demeanour towards patients following patient feedback. Many of them have received prestigious awards for their advancements in surgical techniques, service to healthcare and their charity work. We have surgeons spread across the UK to help as many patients as possible.
The Operations Team
Operations are responsible for supporting all our patients by organising the highest level of care from the surgeon, the anaesthetist, the hospital space, the operating theatre slots and aftercare appointments. Operations work hard to guarantee the same top quality for all our patients. The role of the operations team is to orchestrate the smooth running of each patient’s journey. They work closely with our surgeons, partner hospitals and your personal Patient Care Adviser to arrange the necessary dates to suit the patient’s schedule. Operations are also responsible for providing thorough and constructive feedback to our surgeons, doing this means the surgeons are able to perform to the best of their ability and give all our patients a great experience. Each operations manager is responsible for their individual hospitals to ensure better running and more streamlined processes across all our locations.
The Engineering & Product Team
Our engineers want to create the most simple and easy to use product for our patients to make their journey as easy and seamless as possible The engineering team is made up of tech-savvy innovators who always consider the patient experience first and use technology to serve them better. Bringing healthcare into the technological age not only streamlines processes for hospitals and surgeons but allows patients to have autonomy and control over their care. This department works tirelessly to develop user-friendly software and functionalities that remove stress and makes healthcare simpler for all. Everything the engineers do is with patient confidentiality in mind, especially when it comes to keeping data secure. Each day they are building patient platforms to help the Patient Care Advisers support their patients or online booking tools for patients to schedule their surgeon consultations. As a tech-based healthcare company, they are at the heart of the company and make all of our working lives easier.